RETURNSÂ &Â EXCHANGESÂ POLICYÂ (VEGA)
All orders are carefully processed and dispatched within 24–48 hours.
For information regarding returns and exchanges, please review the policy below.
RETURNÂ /Â EXCHANGEÂ WINDOW
Requests must be initiated within 7 days of delivery. Requests raised beyond this period will not be accepted.
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RETURNS &Â REFUNDS
VEGA accepts returns subject to the conditions below.
Approved returns will be eligible for a refund to the original payment method, after deduction of a ₹150 reverse pickup fee.
Refunds will be processed only after the product is received and passes the quality check.
REFUNDÂ PROCESS
-  Refunds are initiated within 24–48 hours after successful quality inspection
-  The complete process (including transit and inspection) may take 7–10 days
-  ₹150 reverse pickup fee will be deducted from the refund amount
EXCHANGES
Exchanges are processed within 24–48 hours after the product is received and approved.
-  Subject to product, size, and stock availability
-  If the requested item is unavailable, customers may opt for:
-  A replacement product
-  A refund (as per policy above)
REVERSEÂ PICKUP
-  Reverse pickup will be arranged from the delivery address upon approval
-  A ₹150 pickup fee applies to all returns and exchanges
If reverse pickup is unavailable at the pin code, customers may be required to self-ship the product. Shipping risks during self-shipment remain the customer’s responsibility.
ELIGIBILITYÂ CONDITIONS
Items must be:
-Â Â Unused
-Â Â Unwashed
-Â Â Undamaged
-  Returned with original tags, labels & packaging
Items showing signs of use, damage, odour, alteration, or washing will not be accepted.Â
SALEÂ & PROMOTIONALÂ ITEMS
All sale, discounted, and promotional items are final sale and are not eligible for return or exchange.
CANCELLATION
Orders cannot be cancelled, modified, or changed once confirmed.
DEFECTIVEÂ /Â INCORRECTÂ PRODUCTS
Issues must be reported within 7 days of delivery with clear unedited images and unboxing details where applicable.
Upon verification, VEGA will offer a replacement, exchange, or refund, as applicable.
FINALÂ DECISION
VEGA reserves the right to approve or reject any return or exchange request based on quality inspection.
Fast Ship
